Safe Nest Removals
Last updated: 26 January 2026
1. Introduction
Safe Nest Removals is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you interact with us, whether through our website, by telephone, email, messaging services, social media, or during the physical provision of our removals and transport services.
This Privacy Policy applies to all visitors to our website, customers, prospective customers, and any individuals whose personal data is provided to us in connection with a booking, enquiry, or service. It should be read alongside our Terms and Conditions.
2. Who We Are
Safe Nest Removals is a UK-based removals and transport services provider. For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Safe Nest Removals is the Data Controller responsible for your personal data.
If you have any questions regarding this Privacy Policy or how your personal data is handled, you may contact us using the contact details published on our website at safenestremovals.co.uk.
3. Personal Data We Collect
Personal data means any information that identifies, relates to, or could reasonably be linked to an identifiable individual. Depending on how you interact with us, we may collect the following categories of personal data.
Identity and Contact Data may include your name, residential or business address, collection and delivery addresses, email address, telephone number, and any alternative contact details provided.
Booking and Transaction Data may include quotation details, booking confirmations, service dates, invoices, payment records, and correspondence relating to removals or transport services.
Communications Data may include emails, messages, call recordings, feedback, reviews, complaints, and any other communications you exchange with us.
Technical and Usage Data may include IP address, browser type, device information, operating system, referral source, pages visited, and interaction data collected through cookies or analytics tools when you visit our website.
4. How We Collect Personal Data
We collect personal data directly from you when you submit website forms, request quotes, make bookings, contact us by phone, email, SMS, messaging platforms, or provide information during the delivery of our services.
We also collect certain technical information automatically through cookies, server logs, and analytics technologies when you browse our website. This information helps us understand website usage and improve performance, functionality, and user experience.
5. How We Use Your Personal Data
We use personal data only where permitted by law. Most commonly, we use your data to respond to enquiries, generate quotations, manage bookings, deliver removals and transport services, process payments, provide customer support, and communicate service updates.
We may also use your personal data for business administration, service improvement, fraud prevention, security monitoring, training purposes, and to comply with legal and regulatory obligations.
6. Lawful Basis for Processing
Under UK GDPR, we process personal data on the following lawful bases:
Processing is necessary for the performance of a contract or to take steps at your request before entering into a contract. Processing is necessary to comply with a legal obligation. Processing is necessary for our legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
7. Marketing Communications
We may contact you with information about our services where permitted by law. Marketing communications may be sent by email, SMS, or other electronic means where you have engaged our services or made an enquiry.
You may opt out of marketing communications at any time by following the unsubscribe instructions included in our messages or by contacting us directly. Service-related communications will continue where necessary to fulfil contractual obligations.
8. Sharing Your Personal Data
We do not sell your personal data. We only share personal data where necessary to deliver our services, operate our business, or comply with legal obligations.
This may include sharing data with insurers, professional advisers, payment processors, IT service providers, website hosting providers, analytics providers, or subcontractors involved in delivering removals or transport services. All third parties are required to process your data securely and in accordance with applicable data protection laws.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to distinguish you from other users, improve functionality, analyse traffic, and enhance your browsing experience. Cookies are small text files placed on your device when you visit a website.
We use different types of cookies, including strictly necessary cookies required for website operation, performance and analytics cookies that help us understand how visitors use our site, and functionality cookies that remember user preferences.
We may also use third-party cookies provided by analytics and marketing platforms to help measure website performance and advertising effectiveness. These third parties may process data outside our control in accordance with their own privacy policies.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the availability and functionality of parts of our website.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. Access to personal data is restricted to individuals who require it for legitimate business purposes.
11. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, insurance, and regulatory requirements. When personal data is no longer required, it is securely deleted or anonymised.
12. Your Data Protection Rights
Under UK data protection law, you have the right to request access to your personal data, request correction or erasure, restrict or object to processing, request data portability, and withdraw consent where applicable.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal data has been handled unlawfully.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any updates will be published on this page and the date at the top will be revised accordingly.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the details provided on our website.