Safe Nest Removals
Last updated: 26 January 2026
1. Introduction and Scope
These Terms and Conditions set out the basis on which Safe Nest Removals provides removals, transport, and related services to customers. They apply to all services booked, whether arranged online, by telephone, email, messaging platforms, or in person. By requesting a quotation, confirming a booking, permitting us to carry out services, or using our website, you agree to be legally bound by these Terms and Conditions. These Terms apply to residential customers, commercial customers, landlords, tenants, businesses, and any third party acting on behalf of the customer.
These Terms and Conditions apply to all services carried out physically at collection or delivery addresses, as well as any digital interaction, communication, or transaction relating to our services. They form the entire agreement between you and Safe Nest Removals unless otherwise agreed in writing.
2. Description of Services
Safe Nest Removals provides professional removals and transport services, including but not limited to house removals, office and business removals, furniture removals, student removals, man and van services, and goods transport. Services may include loading, unloading, transportation, positioning of items, and related handling tasks where agreed. The exact scope of the service is determined by the details confirmed at the time of booking.
We reserve the right to refuse, suspend, or terminate services where conditions are unsafe, unlawful, misrepresented, or materially different from the information provided at booking. We also reserve the right to amend how services are delivered where required for safety, operational, or legal reasons.
3. Quotations, Estimates, and Pricing
All quotations are provided based on the information supplied by the customer, including item lists, access conditions, addresses, dates, and times. Quotations may be fixed-price or estimates depending on the nature of the booking and the level of information provided. Estimated quotes are not guaranteed final prices and may change if circumstances differ from those described.
Additional charges may apply where there are discrepancies in the information provided, including but not limited to undeclared items, increased volume or weight, restricted access, additional stairs or floors, lifts not working or unavailable, long carry distances, waiting time, parking restrictions, congestion charges, tolls, or changes to collection or delivery addresses. Any such additional charges will be payable by the customer.
4. Bookings, Deposits, and Payments
A booking is considered confirmed only once accepted by Safe Nest Removals and may be subject to a deposit or full payment in advance. Payment terms will be clearly communicated at the time of booking. We reserve the right to require cleared funds before commencing or completing services.
Failure to make payment in accordance with agreed terms may result in cancellation, suspension of services, or retention of goods until payment is made in full. Where payment is not received, we reserve the right to recover outstanding amounts through legal means and to charge reasonable administrative and recovery costs.
5. Cancellations, Changes, and Rescheduling
Customers wishing to cancel or reschedule a booking must notify Safe Nest Removals as soon as possible. Cancellation charges may apply depending on the notice period provided and the extent of resources already allocated. Late cancellations, short-notice changes, or same-day cancellations may result in partial or full charges.
Changes to booking details, including dates, times, addresses, item quantities, or service requirements, may result in revised pricing. We cannot guarantee availability for rescheduled bookings.
6. Customer Responsibilities and Preparation
The customer is responsible for ensuring that all information provided is accurate and complete. This includes declaring all items to be moved, ensuring items are suitable for transport, and preparing items appropriately unless packing services have been agreed. Fragile or high-value items must be clearly identified.
The customer must ensure safe, legal, and practical access to collection and delivery locations, including parking arrangements, lift access, stair access, and permissions where required. Any delays, additional work, or costs resulting from inadequate access or preparation are the responsibility of the customer.
7. Prohibited, Restricted, and High-Risk Items
Safe Nest Removals does not transport hazardous, illegal, flammable, explosive, perishable, or prohibited items. This includes, but is not limited to, gas cylinders, fuels, chemicals, firearms, ammunition, illegal substances, live animals, and perishable food. If such items are presented for removal, we may refuse to move them and may suspend the service where safety is affected.
We reserve the right to refuse to move any item that poses a risk to safety, property, or our staff. Items of exceptional value must be declared in advance and may be excluded from standard liability unless otherwise agreed in writing. Where you request us to handle high-value items, you are responsible for confirming any special handling requirements in advance.
8. Damage, Loss, and Claims
We take reasonable care when handling and transporting items. Any claims for loss or damage must be reported as soon as reasonably possible and no later than 48 hours after delivery. Claims must be supported by evidence, including photographs where applicable, and a description of the issue. We may require inspection of the items or the collection and delivery locations.
Our liability is limited to the extent of any agreed goods in transit insurance. We are not liable for pre-existing damage, internal or mechanical faults, damage to flat-pack or self-assembled furniture, cosmetic wear that is consistent with normal handling, or damage to items packed by the customer. We are also not liable for damage resulting from poor access, structural weaknesses, or customer instructions that require movement through restricted spaces or unsuitable routes.
9. Delays, Access Issues, and Force Majeure
We are not liable for delays or failure to perform services caused by circumstances beyond our control. This includes traffic congestion, road closures, accidents, vehicle breakdowns, weather conditions, access restrictions, third-party actions, strikes, or acts of God. Where delays occur, we will take reasonable steps to minimise disruption, but we cannot guarantee specific arrival or delivery times.
If access is not available at collection or delivery, including failure to provide keys, permits, lift access, or an authorised person to receive the goods, waiting time may be chargeable and re-delivery or storage arrangements may incur additional fees.
10. Insurance and Risk
Goods in transit insurance may apply where agreed, subject to policy terms and limits. Customers are responsible for confirming suitability of cover for their circumstances and arranging additional insurance for items of exceptional value, fragile items, antiques, or specialist equipment. We do not provide insurance for items not declared or items excluded under the relevant policy terms.
You are responsible for backing up any electronic data prior to transport. We do not accept liability for data loss, software issues, or internal damage to electronic devices unless caused by proven external impact during transit and covered by applicable insurance.
11. Website and Digital Communications
Our website content is provided for general information only and does not constitute contractual terms unless explicitly stated. We do not guarantee that the website will be uninterrupted, error-free, or free from viruses or other harmful components. Any reliance you place on website content is at your own risk.
Digital communications including email, online forms, and messaging services are used for convenience. You are responsible for providing accurate contact details and checking for responses. We cannot guarantee delivery times of third-party communication systems and are not liable for delays caused by such platforms.
12. Complaints and Dispute Resolution
Any complaints should be submitted in writing as soon as reasonably possible. We aim to investigate and respond fairly and promptly. Where relevant, you should include booking references, dates, addresses, and supporting evidence such as photographs. Complaints raised outside a reasonable timeframe or without sufficient information may not be accepted.
If a dispute arises, both parties agree to attempt to resolve it reasonably and in good faith. This does not affect your statutory rights.
13. Limitation of Liability
To the fullest extent permitted by law, Safe Nest Removals shall not be liable for indirect, consequential, or economic losses, including loss of profit, loss of business, business interruption, loss of opportunity, or reputational loss. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
Where liability applies, it will be limited to the amount recoverable under any applicable insurance in place for the service, and where no insurance applies, our liability will be limited to the amount paid for the relevant service.
14. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms and Conditions or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.